PRIVACY POLICY
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Last updated: 10 February 2026
This Privacy Policy explains how Mercury Studios (“we”, “us”, “our”) collects, uses, discloses, and protects personal data when you visit our website or contact us for photography and video production services.
1) WHO WE ARE
Mercury Studios is a Bangkok-based media production company providing photography and video production services (including concept development, filming, and post-production).
Contact:
Email: info@mercury-studios.com
Phone: +66 95 054 2178
Business address: [3 Ekkamai 12 Alley, Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand]
2) SCOPE
This Policy applies to personal data collected through:
- Our website pages
- “Get a Quote” and contact forms
- Email, phone, or other messages you send to us
- Project communications and file sharing during production
3) PERSONAL DATA WE COLLECT
A) Data you provide to us
- Contact information (such as name, email, phone number)
- Business details (company name, role) if provided
- Project details (briefs, budgets, timelines, preferences)
- Files you share (images, footage, brand assets, documents)
- Billing-related details (such as invoice name/company and payment status). Note: we do not intentionally collect full card details unless you provide them through an approved payment provider.
B) Data we collect automatically
When you visit our website, we may collect:
- Device and browser information
- IP address and approximate location (e.g., city/country)
- Website usage data (pages viewed, time on site, referring page)
This information may be collected via cookies and similar technologies.
C) Photos and video content
If you book services with us, we may process images, video, and audio recordings that may include individuals. These may be personal data.
4) HOW WE USE PERSONAL DATA
We use personal data to:
- Respond to inquiries and provide quotes
- Plan, perform, and manage productions and deliverables
- Communicate about scheduling, revisions, approvals, and delivery
- Provide customer support
- Improve our website and service experience
- Maintain security, prevent fraud, and troubleshoot issues
- Comply with legal obligations and enforce agreements
- Send marketing communications only where permitted by law or where you have provided consent (you can opt out at any time)
5) LEGAL BASIS (THAILAND PDPA)
Where applicable, we process personal data based on:
- Your consent
- Contract necessity (to provide services you request)
- Legitimate interests (e.g., responding to inquiries, improving services, securing systems)
- Legal obligations (e.g., accounting and compliance)
6) COOKIES & ANALYTICS
We may use cookies or similar technologies to operate our website and understand usage. You can control cookies through your browser settings. Disabling cookies may affect some website features.
7) SHARING AND DISCLOSURE
We do not sell your personal data.
We may share personal data with:
- Service providers who help us run our business (e.g., website hosting, cloud storage, email, messaging, project management, file delivery)
- Professional advisers (e.g., accountants, legal advisers) where necessary
- Authorities or others where required by law, court order, or to protect rights and safety
- Clients and collaborators involved in your project, as needed to deliver the requested services
8) INTERNATIONAL TRANSFERS
We may store or process personal data using service providers that operate in multiple countries. Where required, we take reasonable steps to ensure appropriate safeguards are in place.
9) DATA RETENTION
We retain personal data only as long as necessary for the purposes described above, including to:
- Provide services and maintain project records
- Meet legal, accounting, or tax requirements
Retention periods vary depending on the type of data and our legal obligations. You may request deletion where applicable (see Section 11).
10) SECURITY
We use reasonable administrative, technical, and physical safeguards to protect personal data. However, no method of transmission or storage is 100% secure.
11) YOUR RIGHTS (THAILAND PDPA)
Subject to applicable law, you may have rights to:
- Access your personal data and request a copy
- Correct inaccurate or incomplete data
- Request deletion/erasure or anonymization in certain cases
- Request restriction of processing in certain cases
- Object to processing in certain cases (including certain marketing)
- Request data portability in certain cases
- Withdraw consent (where processing is based on consent)
To exercise these rights, contact us using the details in Section 1. We may need to verify your identity before responding.
12) CHILDREN
Our services and website are not intended for children. If you are under the age of majority in your jurisdiction, a parent/guardian must contact us and consent where required.
13) THIRD-PARTY LINKS
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
14) CHANGES TO THIS POLICY
We may update this Policy from time to time. We will post the updated version on this page and update the “Last updated” date.
15) CONTACT
For privacy questions or requests:
Email: info@mercury-studios.com
Phone: +66 95 054 2178
Address: 3 Ekkamai 12 Alley, Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand